RETURNS AND REFUND POLICY – Northern Olive

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RETURNS AND REFUND POLICY

We accept returns on change of mind items for 30 days after purchase. Products must be unused, in new condition and returned in its original packaging. Northern Olive will not be responsible for shipping costs for returning your product. In these circumstances please remember that our mailers are reusable. Should you change your mind on your purchase please contact us at info@northernolive.com to initiate this process. 

Should a product be faulty or damaged, we will happily send you a replacement or refund. In the unlikely circumstance that this occurs please contact us on receiving your order at info@northernolive.com. We will request photos and description of the faulty goods and arrange your replacement/refund as appropriate. 

Unfortunately after 30 days of purchase, we are unable to provide a return, replacement or refund. 

Please note we do not provide change of mind returns of sale items.